Shipping & Returns Policy
How we pack, ship, and insure your order — and exactly what to do if something arrives wrong.
1. Order Processing Time
Most orders are processed and prepared for shipment within 2-3 business days of payment clearing. Orders paid by bank wire or ACH may take longer to process than Crypto payments, since we wait for funds to clear before shipping. Larger orders may also require additional identity verification before they ship, which can add to processing time — we'll contact you directly if that's needed.
2. Shipping Methods, Tracking & Insurance
Every order is shipped with a trackable shipping method and full insurance coverage for the value of its contents, regardless of order size. You'll receive a tracking number by email as soon as your order ships, so you can follow it the whole way to your door.
3. Packaging & Delivery Signature
We ship every order in plain, unbranded packaging. Nothing on the outside of the box indicates that it contains precious metals or references Gilded Bullion by name — this is standard practice across the bullion industry and protects your privacy and security. Orders of $1,000 or more require an adult signature upon delivery.
4. Shipping Costs
Shipping costs are calculated at checkout based on your order's value, weight, and destination, and are shown clearly before you complete your purchase — there are no hidden shipping fees added after checkout.
5. What We Ship
This policy applies to every order placed on gildedbullion.com — from a single coin to a full bar order, across all three metals we carry:
- gold bars for sale
- gold coins for sale
- silver bars for sale
- silver coins for sale
- platinum bars for sale
- platinum coins for sale
Whether you're buying a single American Gold Eagle or a full order of silver bars, the same tracked, insured, discreetly packaged shipping applies — order size doesn't change your protection.
6. International Shipping
We ship both within the United States and internationally. Available destination countries are shown at checkout. International orders may be subject to import duties, taxes, or customs fees charged by the destination country, which are the responsibility of the recipient and are not included in our shipping charge.
7. Damaged, Lost, or Missing Shipments
Please inspect your order as soon as it arrives. If your package arrives visibly damaged, appears to have been tampered with, or its contents don't match your order confirmation, contact us within 7 days of the delivery date shown on your tracking. Since every order is insured, we'll work with you and the carrier to resolve a verified claim with a replacement or refund.
If tracking shows your package as delivered but you haven't received it, please check with neighbors and your building/mailroom first, then contact us — we'll open a trace with the carrier.
8. Order Cancellations
Because your purchase price is locked to the live market price the moment your order is confirmed, orders cannot be cancelled or have their payment method changed once submitted. This protects both you and us from being exposed to metal-price swings between order placement and fulfillment. See our Terms of Service for full detail.
9. Returns Policy
Because precious metal pricing moves with the live market, we're not able to accept returns or exchanges simply because the price moved after your purchase or you changed your mind. Returns are accepted only in the following cases:
- The item received doesn't match what you ordered
- The item arrived defective or damaged in transit
- An error was made on our end in fulfilling your order
10. Refund Method & Timeframe
Approved refunds are issued to your original payment method. Please allow 10 business days after we receive and inspect a returned item for the refund to be processed, plus additional time for your bank or card issuer to post it to your account.
11. Frequently Asked Questions
Is my order insured while it's in transit?
Yes. Every order, regardless of size, ships with tracking and full insurance coverage for its contents. If a package is lost or arrives damaged, our insurance is what protects the value of your order while we resolve it with the carrier.
Will my package look like it contains gold or silver?
No. We ship every order in plain, unbranded packaging with no markings that indicate the contents or reference Gilded Bullion by name, for your privacy and security.
Can I return a coin or bar if the price drops after I buy it?
No — because bullion pricing is tied to a live, constantly moving market, we can't accept returns based on price movement after your purchase. Returns are limited to items that arrive defective, damaged, or different from what you ordered.
Can I cancel my order after I place it?
No. Your price is locked to the live market rate the moment your order is confirmed, so orders can't be cancelled or have their payment method changed afterward. This is standard practice among bullion dealers and protects both sides from market-price risk between order and fulfillment.
Do you ship internationally?
Yes. We ship both within the United States and internationally. Available destination countries are shown at checkout, and international orders may be subject to import duties, taxes, or customs fees charged by the destination country.
What if my tracking shows "delivered" but I never received my package?
First check with neighbors, household members, and your building or mailroom, since carriers sometimes mark a package delivered slightly before or after it's actually placed. If it still doesn't turn up, contact us with your order number and we'll open a trace with the carrier under our insurance coverage.
12. Contact Us
Questions about a shipment, or need to start a return or claim? Reach our team directly.
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